(Subsidiaries;, TheraVet and Unique Pet Food) acting in the capacity of data controller within the scope of the Personal Data Protection Law No. 6698 (“KVKK”), which entered into force on April 7, 2016, we attach importance to the privacy of your private life and the protection of your personal data. This Clarification Text has been prepared in accordance with Article 10 of the Personal Data Protection Law and the Communiqué on the Procedures and Principles to be followed in the Fulfillment of the Disclosure Obligation.With this Clarification Text, our company, Beta Ecza Deposu, [https://] TheraVet and Unique Pet Food aims to inform you about our obligations and your rights regarding the processing and protection of personal data of persons calling the customer service line.

Definition of Personal Data

 Pursuant to Article 3/1(d) of the LPPD, personal data is “any information relating to an identified or identifiable natural person”. As Beta Ecza Deposu, we process the following personal data shared by the people who contact us through our call center number within the legal framework outlined by the “KVKK” and the relevant secondary legislation. Within the scope of customer service activities, your personal data of name-surname, contact (telephone, address) information and voice recording are processed.

Purposes of Processing Your Personal Data

Your personal data collected by Beta Ecza Deposu will be processed within the scope of the personal data processing conditions specified in Articles 5 and 6 of the Law for the following specific, explicit and legitimate purposes in accordance with the principles in Article 4 of the Law. In this context, the personal data of the relevant persons accessing customer services through the call center;

  • Addressing the caller correctly,
  • Confirmation of the call and determination of the number of calls for statistical purposes,
  • Ensuring customer satisfaction
  • You can benefit from our products and services without any problems,
  • Delivery of cargo to the correct address,
  • Use as evidence in future disputes
  • limited to its purposes.

Methods of Collection of Your Personal Data and Legal Reasons

Your personal data are processed automatically with recording devices and digital forms in the call center based on the legal reason “it is mandatory for the legitimate interest of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject” specified in Article 5 of the Law.

Transfer of Your Personal Data

Your personal data processed within the scope of the call center through customer services will be shared with the relevant judicial authorities upon request in legal disputes. It may be shared with public institutions and administrations authorized to request this data as required by legal obligation.

In addition, your personal data may be shared with company officials, shareholders, business partners and public institutions and organizations authorized to request data as required by legal obligation and legally authorized private institutions within the framework of the personal data processing conditions specified in Article 8 of the KVKK. Your personal data will not be transferred to third parties in any way other than the purposes and scope stated above.


Protection of Your Personal Data and Retention Periods

Our Company stores your personal data for the period specified in the relevant laws and regulations, if stipulated in these regulations.

In case there is no regulation in the legislation on how long your personal data is stored, your data is stored for the period required to be processed in accordance with the customs of commercial life depending on the call center activities and then deleted, destroyed or anonymized. If the purpose of processing your personal data has expired or the retention periods determined by the relevant legislation and our company have expired, your personal data are stored only to constitute evidence in possible legal disputes or to assert a right or to establish a defense based on personal data. For this reason, in determining the retention period of your personal data, the statute of limitations for the assertion of the aforementioned right is taken as basis. In this case, the personal data we store are not accessed for any other purpose and access to the relevant personal data is provided only when it is required to be used in the relevant legal dispute. Upon expiration of this period, your personal data are deleted, destroyed or anonymized.


Your Rights Under Article 11 of the KVKK

Data subjects must first apply to the data controller in order to exercise their rights regarding their personal data. According to Article 14/2 of the LPPD, a complaint cannot be filed to the Board without applying to the data controller.

By applying to our company, your personal data,

  • Find out if it is being processed,
  • Do not request information if processed,
  • Learn the purpose of processing and whether it is used for its intended purpose,
  • Knowing the third parties to whom it is transferred domestically / abroad,
  • Request correction if incomplete / incorrectly processed,
  • To request the deletion / destruction of Personal Data within the framework of the conditions stipulated in Article 7 of the Law on the Protection of Personal Data,
  • To request notification of the above-mentioned transactions to third parties to whom the data is transferred,
  • Object to the occurrence of a result to your detriment due to analysis exclusively by automated systems,
  • If you suffer damage due to unlawful processing, you have the right to demand compensation for the damage.

Methods of Application to the Data Controller Pursuant to the Provisions of the KVKK

Data owners who wish to exercise the rights listed above can apply to our company using the methods specified in the “BETA ECZA DEPOSU TİCARET SANAYİ LTD. ŞTİ. Application Form” on our company’s website. For more detailed information about the procedures and principles to be followed when applying, you can review the Personal Data Protection Authority’s “Communiqué on the Procedures and Principles of Application to the Data Controller”. Your requests in your application will be finalized as soon as possible and within thirty days at the latest, depending on the nature of the request.

For your information


Address: Gazi Bulvarı, Bayındır Mahallesi, No: 18 Beta Apt. Muratpasa/Antalya

Tel: 0850 532 21 50 / 0242 237 95 00